Tuesday, 10 October 2017

Zenith Bank,Total Nigeria and HealthPlus Bags 2017 Nigeria Customer Service awards NCSA

As Nigeria Joins the rest of the world to mark and celebrate excellent customer service, Abuja played host to a plethora of professionals in various sectors of service at the 2017 Nigerian Customer Experience Management Conference which was the fifth edition. 

Nigeria Customer service Awards (NCSA) is a strategic move to applaud companies who have been dogged in proffering excellent service in their various sectors to Nigerians. 
This is been done by extensive research(Mystery shopping) which the touch point includes - Company service or product process,Staff attitude,Ambiance,Turn around time,product and services knowledge.,the research research covers five region and the report was presented to the winners to see where they perform better and where they also need to worked on, bellow is the winners list: 


Zenith Bank - Best in Banking and Finance 
Total Nigeria - Best in Oil and Gas 
DHL - Best in Courier service 
Wakanow - Travel and Tour 
Berger paint - Best in painting product and services 
Airtel - Best in Telecoms 

Halogen security - Best in security services 

Stanbic Ibtc pension - Best in Pension Fund administrator 
Leadway Assurance - Best in Insurance services 
Dana air - Best in Local Airline Services 
VFS global - Best in Visa Processing 
Peoples TV - Most promising Television station 
Konga.com - Best in E-commerce 
FBN Mortgage - Best in Mortgage Bank 
Sifax - Best in Logistics Service 
HealthPlus - Best in Pharmaceutical Store 

The Conference was themed: Customer Experience Management in Nigeria. It had as key speakers Chiamaka Ugo-Obidike, Miriam Jackson-Alero, Ijeoma Okeke  Victor Oshadare and Aliyu ilias as they emphasized on the importance of customer journey mapping and touchpoint,customer engagement, the 21st century Contact centres and the use of data in promoting customer experience and loyalty to Service providers. 
Customer experience management expert and convener of the Customer Experience  Management Conference Dr. Aliyu Ilias opines that excellent service does not happen by chance. It is however, a result of an organisation’s deliberate and strategic design. 
Kelechi Erondu and  kelechi Emmanuel okeke Were awarded as the 2017/2018  Nigeria customer service Ambassadors for their immense role in promoting customer service and consumer rights in their communities. 
The 2018 edition is scheduled to hold on the 4th of October in Lagos, Nigeria. 
The 2018 edition is scheduled to hold on the 4th of October in Lagos, Nigeria.

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